NEM Scheduler

Project Statement

Scheduling a meeting with an external provider and coordinating with internal expertise can be a time-consuming and complex process. It requires efficient communication and coordination between the parties involved to ensure that the meeting is scheduled at a convenient time for everyone.

Solution

A platform can be built to streamline the scheduling process for external providers. The platform can provide options for available time slots for the internal expertise to participate in the meeting. Once the external provider receives the invitation, they can select a suitable time slot and confirm the meeting. This can save time and effort for both parties and simplify the coordination process.

Product Values

• Timesaving: The platform can save time for both parties by providing a streamlined scheduling process that eliminates the need for back-and-forth communication to find a suitable meeting time.
• Efficiency: The platform can improve efficiency by providing a centralized location for scheduling and coordinating meetings, reducing the likelihood of scheduling conflicts and miscommunications.
• Convenience: The platform can provide options for available time slots that are convenient for all parties involved, making it easier to schedule meetings that work for everyone.
• Simplified coordination: The platform can simplify the coordination process by providing a clear and straightforward way to schedule and confirm meetings, reducing the likelihood of errors, misunderstandings and missed meetings.
• Improved communication: The platform can improve communication between parties by providing a central location for scheduling and coordinating meetings, ensuring that all parties have access to the same information.

Key Metrics

• Time saved: Measure the amount of time saved by both parties in the scheduling process compared to the previous method of scheduling meetings.
• Meeting attendance rate: Measure the percentage of scheduled meetings that are attended by all parties involved.
• User adoption rate: Measure the percentage of external providers and internal expertise that use the platform to schedule meetings.
• Customer satisfaction: Measure customer satisfaction with the platform and the scheduling process through surveys or feedback forms.
• Number of scheduling conflicts: Measure the number of scheduling conflicts that occur before and after the implementation of the platform.
• Efficiency: Measure the efficiency of the scheduling process by comparing the time taken to schedule meetings before and after the implementation of the platform.
• Cost savings: Measure the cost savings resulting from the reduced time and effort required to schedule meetings, and any associated reductions in missed meetings or scheduling conflicts.

Tech Stack

• Microsoft Graph API
• Node JS
• Javascript

Team

Kiran Chowdhary	Priyanshu Mittal	Ayushi Sharma
Sr Principal Engineer	Software Engineer	Assoc Software Engineer
kiran_chowdhary@optum.com	mittal_priyanshu@optum.com	ayushi_sharma587@optum.com